Cydrogen, LLC. (“Cydrogen” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.
This policy applies to information we collect:
It does not apply to information collected by:
Cydrogen is the data Processor of your Personal Data.
Cydrogen is the data Processor of your Personal Data that you provide on the on and through Cydrogen.
Cydrogen’s Apps and Services are not intended for children under the age of 18, and children under the age of 18 are not permitted to use our Websites or directly use the Cydrogen Services. We will remove any information about a child under the age of 18 if we become aware of it.
Our Websites are not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Websites, directly use the Cydrogen Services, or install the Cydrogen Apps. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Websites or on or through any of its features, install the Cydrogen Apps, or directly use the Cydrogen Services, including providing your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data directly from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at support@Cydrogen.com.
We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with information from our other users. This includes information that we collect directly from you or through automated collection technologies, or through your use of the Service.
When you register to use the Cydrogen Services or use our Websites, we collect several types of information from and about users of the Cydrogen Services, specifically information:
by which you may be personally identified, such as name, postal address, e-mail address, telephone number any other identifier by which you may be contacted online or offline (“Personal Data”);
that is about you but individually does not identify you, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to our Websites, error information, clickstream data, and other communication data and the resources that you access and use on the Websites; and/or
about your internet connection, the equipment you use to access our Websites and usage details.
We collect this information:
When you use the Cydrogen Service, we may also collect and process these types of information when you compose an email or meeting invite, send your calendar information, and when you hold or pause messages in your inbox or schedule communications for later, include a read receipt, request notification if a user doesn’t respond, or otherwise use features provided by the Service. You and the other parties you communicate with are in complete control over the specific type of information contained in these messages.
The information we collect on or through our Websites are:
The Personal Data we collect from you is required to enter into a contract with Cydrogen, for Cydrogen to perform our obligations under the contract, and to provide you with our products and services. If you refuse to provide such Personal Data or withdraw your consent to our processing of Personal Data, then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it.
You also may provide information to be transmitted to third parties (collectively, “Communications”). Your Communications are transmitted to others at your own risk. Although we use technology to protect your Communications, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of the recipients of your Communications, who may forward them to other third parties or otherwise disclose them. Therefore, we cannot and do not guarantee that your Communications will not be viewed by unauthorized persons.
As you navigate through and interact with our Websites or use the Cydrogen Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. We collect:
We have a lawful basis for our processing of your Personal Data, including processing for our legitimate interests (when balanced against your rights and freedoms), to fulfill our obligations to you under a contract with you, and required by law, and with your consent.
If you are in the European Union, the processing of your Personal Data is lawful only if it is permitted under the applicable data protection laws. We have a lawful basis for each of our processing activities (except when an exception applies as described below):
We use your Personal Data for various purposes described below, mostly involved in providing the service and collecting payment. With your consent, we’ll send you occasional promotional emails, such as announcements of new features and information we’ve learned about how to use email more effectively. We also occasionally collect non-personal, aggregated data as you use Cydrogen, so we can build useful new things. For example, we might identify the reading grade level of a message you ask Cydrogen to response track, so that we can improve Respondable
We use information that we collect about you or that you provide to us, including any Personal Data:
We also use aggregated, anonymized records of non-personal information that we collect about you or that you provide to us as part of your usage of the Service in order to develop and train algorithms that allow us build new features of the Service.
With your consent, we may also use your information to contact you about our own services that may be of interest to you, such as newsletters and other promotional material. If you wish to change your choice, you may do so at any time by logging into the Service and adjusting our user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request at support@Cydrogen.com. For more information, see Choices About How We Use and Disclose Your Information.
We may also disclose your Personal Data:
We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Data for third-parties to advertise to you, our advertising to you, and other targeted advertising. We don’t currently have any advertising in the Services (or any plans to add it), but we want to cover our bases in case that has to change some day.
We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes. Additionally, we cannot control the actions of the recipients of your Communications, who may forward them to other third parties or otherwise disclose them.
In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:
You may have certain rights under applicable data protection laws, including the right to access and update your Personal Data, restrict how it is used, transfer certain Personal Data to another controller, withdraw your consent at any time, and the right to have us erase certain Personal Data about you. You also have the right to complain to a supervisory authority about our processing of your Personal Data.
Applicable data protection laws may provide you with certain rights with regards to our processing of your Personal Data.
We do not use automated data collection technologies to track you across websites. We honor do-not-track signals.
Information transmitted over the Internet is never completely secure, but we do our best to protect your Personal Data. You can help protect your Personal Data and other information by making sure you don’t remain logged in on shared devices and making sure you have good passwords on personal devices. We don’t have any systems that currently ask you to create a password, but when and if we do, please follow good password practices.
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions and Communications processed by the Cydrogen Services is encrypted both in transit and at rest.
The safety and security of your information also depends on you. Please be careful to log out of the Service on any shared computers and use passcode protection on any device where you remain logged into the Service. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites or Cydrogen Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Cydrogen Services. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures used in the Cydrogen Services.
We may process your Personal Data outside of your home country, including to the United States. We only do this when we are legally permitted to do so and when we have appropriate safeguards in place to protect your Personal Data.
If you are a resident of the European Economic Area (“EEA”), in order to provide our Websites, products, and services to you, we may send and store your Personal Data outside of the EEA, including to the United States. Accordingly, your Personal Data may be transferred outside the country where you reside or are located, including to countries that may not or do not provide an adequate level of protection for your Personal Data.
We retain your Personal Data for as long as you keep your account open. In some instances, we may keep it after you close your account, for example we may keep it:
Cydrogen will retain your Communications for only as long as necessary to provide you with the Services and we will retain your Personal Data for the entire time that you keep your account open. After retention of your Communications is no longer necessary and after you close your account, we may retain your Communications or Personal Data, as applicable:
If you wish to contact us about any of the information in this policy, or about anything else, our information is below.